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** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-623322) ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-623322) ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-623322)
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  5. Public Alert No. 026/2025 – Alert on the Circulation of Counterfeit Cowbell “Our Milk” Milk…

Public Alert No. 026/2025 – Alert on the Circulation of Counterfeit Cowbell “Our Milk” Milk in Nigeria

The National Agency for Food and Drugs Administration and Control (NAFDAC) is informing the public of the presence of counterfeit Cowbell “Our Milk” 12g sachet milk circulating in Nigeria.

Promasidor Nigeria Ltd, which is the Marketing Authorization Holder and manufacturer of Cowbell “Our Milk” informed the agency about the existence of product bearing a close resemblance to the genuine Cowbell “Our Milk” 12g sachet Milk. This includes unauthorized use of the brand name, packaging design, NAFDAC registration number, and trademark. The MAH has confirmed that these products are neither manufactured or distributed by them as the counterfeit packaging design was last used for production by the company in September 2023.

 

Differences between the genuine and counterfeit Cowbell “Our Milk” 12g sachet milk:

Genuine Cowbell 12g sachet milk

Counterfeit Cowbell 12g sachet milk

Content in the sachet is creamy milk

Content in the sachet does not seem like milk

The packaging material used is the revised PNG artwork “Our Creamy Goodness”

The packaging material used is the old PNG artwork “Our Milk”

The printing of the batch details is done with laser printing.

 

The printing of the batch details was done with ink instead of laser printing.

 

The coding is done on the coding area on the sachet.

 

The coding was not done on the coding area but on a different part of the sachet.

 

The sealing and cutting on the vertical sides are automated

The sealing and cutting on the vertical sides were manually done

Genuine Cowbell 12g sachet milk

Counterfeit Cowbell 12g sachet milk

Risk Statement

The use or consumption of counterfeit Cowbell “Our Milk” Milk presents serious health and safety risks. Such products may contain harmful substances, including toxic chemicals, unapproved additives, or diluted ingredients that do not meet food safety standards. Consumption of counterfeit milk can result in foodborne illnesses, allergic reactions, organ damage, or even death in severe cases. Infants, children, pregnant women, and the elderly are particularly vulnerable.

Product Details

The details of the counterfeit product are as follows

Product Name: Cowbell Our Milk 12g

Purported Product Manufacturer: Promasidor Nigeria Ltd.

Production Date: 04 2025

Expiry Date: 12 2028

All NAFDAC zonal directors and state coordinators have been directed to conduct surveillance and mop up the counterfeit Cowbell 12g sachet Milk products within their zones and states.

Distributors, retailers, and consumers are advised to exercise caution and vigilance within the supply chain to prevent the distribution, sale, and use of the counterfeit milk product. All food products must be obtained from authorized/licensed manufacturers/suppliers. The products’ authenticity and physical condition should be carefully checked.

Healthcare professionals and consumers are advised to report any suspicion of sale of substandard and counterfeit food products to the nearest NAFDAC office, NAFDAC on 0800-162-3322 or via email: sf.alert@nafdac.gov.ng

Similarly, healthcare professionals and patients are also encouraged to report adverse events or side effects related to the use of counterfeited food products to the nearest NAFDAC office, or through the use of the E-reporting platforms available on the NAFDAC website www.nafdac.gov.ng  or via e-mail on pharmacovigilance@nafdac.gov.ng

NAFDAC………. Customer-focused, Agency-minded!!!

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