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** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-623322) ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6
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  5. Public Alert No:024/2022 – KAO USA Conducts Expanded Voluntary Recall Of Jergens Ultra Healing Moisturizer

Public Alert No:024/2022 – KAO USA Conducts Expanded Voluntary Recall Of Jergens Ultra Healing Moisturizer

,

The National Agency for Food and Drug Administration and Control (NAFDAC)  is notifying the publiuc that Kao USA Inc. is voluntarily recalling Jergens Ultra Healing Moistirizer.  Kao USA Inc. is asking consumers to check their Jergens® Ultra Healing Moisturizer 3 oz and 10 oz products to determine if it is part of a voluntary recall of the product.

The recall was due to the presence of Pluralibacter gergoviae, a bacterium which typically poses little medical risk to healthy people, but those with certain health problems, including weakened immune systems, could be more susceptible to infections.  

Recalled Product Information:

PRODUCT LOT Manufacturer Manufactured date UPC No
JERGENS ULTRA HEALING MOISTURIZER (3oz) ZU712851

ZU712911

ZU712861

ZU722851

ZU712871

ZU722881

ZU712881

ZU722861

ZU722871

 

Kao Inc USA Btw October 1, 2021, and October 18, 2021. 019100109971 for single bottles and 019100267114 for pack of 3
JERGENS ULTRA HEALING MOISTURIZER (10oz) ZU722741

ZU732791

ZU722771

ZU732801

ZU722781

ZU732811

ZU732781

ZU732821

UPC 019100109988) can be found on the bottom of the bottle printed in black ink and begin with the prefix “ZU”:

Image of the recalled product

Consumers are advised to discontinue use of the recalled lotion specified above as a precautionary measure. Anyone that is in possession of the affected product should handover to the nearest NAFDAC office.

Consumers should contact their physician or healthcare provider if they have experienced any problems that may be related to using this product.

Consumers are encouraged to report adverse events or side effects related to the use of these products to the nearest NAFDAC office, NAFDAC PRASCOR (20543 TOLL FREE from all networks) or via pharmacovigilance@nafdac.gov.ng or via NAFDAC ADR e -Reporting platform www.nafadc.gov.ng

NAFDAC……..Customer-focused, Agency-minded!!!

Signed Management

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