** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6
** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6

Post Marketing Surveillance Directorate is made up of four Divisions as listed below

  1. Drug & Medical Devices PMS Division
  2. Food PMS Division
  3. Good Distribution Practice (GDP) Division 
  4. Cosmetic PMS Division 

 

Drug & Medical Devices PMS Division

The division is saddled with the responsibility of monitoring and assessing the quality and by extension the safety and efficacy of drugs and medical devices after they have been approved and are available in the market for use by consumers. The division also responds promptly to consumer complaints as well as special investigations of public interest. 

Food PMS Division 

This division is responsible for monitoring and assessing the quality, safety, and wholesomeness of packaged foods, and water after regulatory authorization to ensure compliance with standard specifications (both international and National). In addition, the division monitors compliance with the Global Listing of Supermarket Items (GLSI) scheme. Furthermore, the division serves as the National desk for the Rapid Alert System for Food and Feeds (RASFF) to receive reports on border rejections and disseminate the information to different MDAs for necessary action. 

Good Distribution Practice (GDP) Division 

This division inspects the distribution, wholesale facilities, and warehouses of the importers, NGOs as well as the public distribution facilities for pharmaceuticals and other medical products. The unit ensures that the storage, holding, handling, and transportation of drugs and medical products comply with established standards to maintain product quality and integrity. The division through track and trace ensures that Substandard and Falsified products are prevented from entering the legal supply chain and when detected they are removed and responded to by sharing the information with the stakeholders and the public. 

Cosmetic PMS Division 

This division is responsible for monitoring and assessing the quality and safety of cosmetic products after regulatory authorization to ensure compliance with standard specifications (both international and National). Also, the division monitors the use of cosmetic products by the public and responds to wrong uses through sensitization and awareness creation. Also, the division in collaboration with other directorates and partners researched into cosmetic use and advised the government and the public. 

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