** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6
** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6 ** Customer Service Lines: For Enquiries call 0700-1-NAFDAC (0700-1-623322), For Complaints call 0800-1-NAFDAC (0800-1-6

Post Marketing Surveillance FAQ’s

What is Post Marketing Surveillance (PMS)

Post Marketing Surveillance is a process where NAFDAC keeps an eye on products after they have been approved and made available to the public. This helps ensure their safety, quality, and effectiveness.

Why is Post Marketing Surveillance important

It helps NAFDAC monitor products to make sure they continue to meet safety and quality standards. This helps protect consumers from harmful products.

What types of products does NAFDAC monitor through PMS

NAFDAC monitors a wide range of products including medicines, food items, cosmetics, and other health-related products commonly referred to as regulated products.

How does NAFDAC conduct Post Marketing Surveillance

NAFDAC uses various methods like inspection of warehouses, distribution and wholesale facilities for good storage and distribution practices, sampling surveys, and gathering reports from healthcare professionals and consumers to monitor products.

What does NAFDAC look for during PMS

NAFDAC looks for a range of issues including product registration status, quality, safety, efficacy, reported incidence of therapeutic failure or any unexpected side effects that may occur after the product is in the market for use.

How can I report a problem with a product to NAFDAC

You can report any problem you experience with a product directly to NAFDAC through their official channels such as their hotline, email, or walk-into any NAFDAC formation.

What happens if NAFDAC finds a problem during PMS

If NAFDAC finds any problem with a product during PMS, NAFDAC may take any of the following actions confiscate the product, place the product on hold, company is directed to forfeit the product, shut down the production line or facility. issue warnings, mop up the product from circulation, issue public alert notices or even ban the product from the market, if necessary, etc.

Can I trust products approved by NAFDAC

Yes, you can trust products approved by NAFDAC. While NAFDAC approves products based on rigorous assessments, PMS helps ensure ongoing safety and effectiveness. It’s important to follow any instructions or warnings on the product label.

How often does NAFDAC conduct Post Marketing Surveillance

NAFDAC conducts PMS regularly to continuously monitor products on the market and respond promptly to any emerging issues or concerns.

Where can I find more information about NAFDAC's Post Marketing Surveillance

You can visit NAFDAC’s official website, contact any of their offices nationwide to learn more about their PMS activities and how they ensure product safety and quality.

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